This Payment Policy explains how deposits, withdrawals, currency handling, identity verification, and related financial matters work at Kassabet Casino, operated at kassa-bet.com by Innovex Tech Holdings Ltd. (reg. 15736, Costa Rica) and licensed by the Anjouan Gaming Board. Please read this page in full before making your first transaction. By depositing funds you confirm that you have read and accepted these terms.
Kassabet Casino is committed to processing all financial transactions securely, transparently, and in accordance with its licence conditions issued by the Anjouan Gaming Board. All connections on kassa-bet.com are protected by SSL encryption. Every payment passing through the platform is subject to the terms set out below, as well as the broader Terms and Conditions, KYC Policy, Bonus Policy, and Privacy Policy published on the site.
All accounts are operated in Euros (€) as the primary display currency. Where a payment method or crypto asset is denominated in another currency, conversion takes place at the prevailing exchange rate at the time of the transaction. Kassabet Casino does not charge its own conversion fees, though your payment provider or card issuer may apply their own charges independently of us.
Funds held in your Kassabet Casino account are not insured deposits. They are held separately from Innovex Tech Holdings Ltd. operational funds solely for the purpose of gaming. You may not transfer your account balance to another player, use it as a form of credit, or assign it in any way.
Kassabet Casino accepts a range of payment methods to suit different players. The methods available to you may vary depending on your country of residence. All available options are displayed in the cashier when you log in. Accepted methods include, but are not limited to:
Kassabet Casino reserves the right to add, modify, or remove accepted payment methods at any time. Such changes will be reflected in the cashier and, where material, communicated to affected players in advance.
The minimum deposit amount across all accepted payment methods is €20, except where a specific promotion requires a higher minimum (for example, the fifth welcome deposit requires a minimum of €40). No maximum deposit limit is specified at the account level, though individual payment providers may impose their own limits.
Card deposits (Visa, Mastercard, Visa Electron, Maestro) and Apple Pay transactions are credited to your Kassabet Casino account instantly. Other methods, including Revolut and cryptocurrency, are also intended to credit promptly; however, processing times can be affected by network conditions, blockchain confirmation times, or the policies of third-party providers. Kassabet Casino is not responsible for delays caused by factors outside its direct control.
Deposits are accepted in Euros. Where your payment method operates in a different currency, conversion to Euros takes place automatically at the current market rate at the point of transaction. You are responsible for any fees or exchange-rate differences applied by your own bank or payment provider.
If a deposit fails or is declined, no funds will be deducted from your account balance. If you believe funds have been deducted by your bank or payment provider but have not appeared in your Kassabet Casino account, please contact our 24/7 support team via live chat or email with the transaction reference so we can investigate promptly.
As a general rule, and as required under our anti-money-laundering obligations, withdrawals must be returned to the same payment method used for the corresponding deposit, up to the deposited amount. If your deposit method does not support withdrawals, or if the deposited amount has already been returned in full, an alternative approved withdrawal method may be used at the discretion of the Kassabet Casino payments team.
| Limit Type | Amount |
|---|---|
| Minimum withdrawal | €40 |
| Weekly withdrawal cap | €4,000 |
| Monthly withdrawal cap | €10,000 |
Withdrawal requests below the minimum threshold of €40 will not be processed. If your withdrawable balance is below this amount, you may continue playing until it reaches the minimum or make an additional deposit and request a combined withdrawal once the minimum is met.
The weekly and monthly caps apply to the total of all approved withdrawals within the relevant rolling period. Any amount above the applicable cap within that period will be queued and processed in subsequent periods, subject to the caps then in force. Kassabet Casino reserves the right to apply adjusted limits for players at higher VIP tiers or in exceptional circumstances, which will be communicated individually.
All withdrawal requests are reviewed and processed within two business days of the request being submitted, provided that:
Once approved by Kassabet Casino, the time for funds to appear in your account depends on your chosen payment method and the policies of your bank or provider. Card withdrawals, for example, may take additional business days to reflect on your statement after approval. Cryptocurrency withdrawals are subject to blockchain confirmation times. Kassabet Casino cannot be held responsible for delays incurred after funds leave our system.
You may cancel a pending withdrawal request from within the cashier before it has been approved and processed. Once a withdrawal has been approved and dispatched, it cannot be reversed. If you cancel a pending withdrawal, the funds will be returned to your playable balance.
Bonus balances and Free Spin winnings are subject to wagering requirements as set out in the Bonus Policy before they can be converted to withdrawable funds. Specifically:
A full breakdown of all bonus conditions is available in the Bonus Policy on kassa-bet.com. Attempting to withdraw a bonus balance before wagering requirements are met will result in forfeiture of the outstanding bonus and any winnings derived solely from bonus funds, in line with the Bonus Policy.
Kassabet Casino is required under its Anjouan Gaming Board licence and applicable anti-money-laundering standards to verify the identity of all players before processing withdrawals. Identity verification is managed through our third-party provider, Sumsub. By registering an account at kassa-bet.com, you agree to complete the verification process when requested.
Kassabet Casino may request any or all of the following documents as part of the KYC process:
We recommend completing identity verification as early as possible after registration to avoid delays to your first withdrawal. Withdrawal requests will be held in a pending state until all required verification steps have been passed through Sumsub. Kassabet Casino aims to review submitted documents promptly; however, the overall processing time may depend on the quality and completeness of the documents you provide.
If you are unable or unwilling to provide the documents required to complete KYC, Kassabet Casino reserves the right to withhold withdrawal approval, suspend account access, or close the account in accordance with its Terms and Conditions and licence obligations. In such circumstances, the return of deposited funds (net of any bonuses not yet earned through wagering) will be handled in line with applicable regulatory requirements.
Kassabet Casino operates strict anti-money-laundering (AML) controls in compliance with its Anjouan Gaming Board licence. All deposits must be made from payment methods held in your own name. Third-party deposits — that is, deposits made using a payment method belonging to or registered in the name of another person — are strictly prohibited. Any funds identified as originating from a third party may be voided and the account suspended pending investigation.
Kassabet Casino monitors account activity for unusual patterns that may indicate money laundering, fraud, or other financial crime. Where suspicious activity is identified, we may freeze withdrawals, request additional documentation, or report the matter to the relevant authorities without prior notice to you, as required by law.
Winnings may only be withdrawn to a payment method previously used to fund the account (up to the deposited amount via that method), or to an approved alternative method verified in your name. This is a core AML requirement and is applied consistently to all accounts.
Kassabet Casino provides tools to help you manage your finances responsibly. You may request deposit limits, loss limits, session limits, or a self-exclusion at any time by contacting our 24/7 support team via live chat or email at kassa-bet.com. All such requests are acted upon in accordance with our Responsible Gambling Policy, which is published in full on the site.
If you are concerned about your gambling behaviour or that of someone you know, we encourage you to make use of the responsible gambling resources accessible through the site. Deposit and withdrawal limits can also be used as a practical budgeting tool independent of any problem gambling concern.
The platform's weekly and monthly withdrawal caps (€4,000 and €10,000 respectively) apply to all accounts as standard. These are subject to review for verified VIP players in line with the VIP programme terms.
Kassabet Casino does not charge its own fees for deposits or withdrawals. However, third-party payment providers, card issuers, cryptocurrency network miners, or your bank may impose charges of their own. You are solely responsible for any such third-party fees. We recommend checking with your provider before initiating a transaction if you are uncertain whether charges apply.
In exceptional circumstances — for example, where a player's withdrawal pattern is deemed to constitute an unreasonable administrative burden, or where a dormant account falls below a minimum balance — Kassabet Casino reserves the right to introduce an administrative charge. Any such charge will be communicated clearly before it is applied.
An account is considered dormant if there has been no login activity for a period of twelve consecutive months. Kassabet Casino will make reasonable efforts to contact you using the registered email address before any dormancy conditions take effect. Details of any applicable dormancy fees and the process for reactivating a dormant account are set out in the full Terms and Conditions on kassa-bet.com.
If you believe there has been an error in the processing of a deposit or withdrawal — including an incorrect amount, an unexplained failure, or a transaction not reflected in your account — you should contact Kassabet Casino support as soon as possible. Our team is available 24 hours a day, seven days a week via live chat and email.
When raising a dispute, please provide as much detail as possible: the date and time of the transaction, the payment method used, the amount, and any reference numbers provided by your bank or payment provider. We will investigate and respond within a reasonable timeframe. Where a dispute cannot be resolved directly with our support team, the matter may be escalated in line with the complaints procedure set out in the Terms and Conditions.
Kassabet Casino's records of all transactions shall be considered the authoritative reference in the event of any discrepancy, unless a clear technical or administrative error can be demonstrated.
All payment pages and account areas on kassa-bet.com are protected by SSL (Secure Sockets Layer) encryption. Kassabet Casino does not store full card details on its own servers; card transactions are processed and tokenised by our regulated payment processing partners. You should never share your account password, PIN, or payment credentials with anyone, including Kassabet Casino staff, who will never ask for this information.
If you suspect that your account or payment details have been compromised, contact our support team immediately via live chat or email so we can act quickly to protect your account.
Kassabet Casino reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or an on-site notification prior to taking effect. Continued use of the site following such notice constitutes acceptance of the revised policy. The current version of this policy is always available at kassa-bet.com.
For any questions relating to payments, withdrawals, verification, or the contents of this policy, please contact the Kassabet Casino support team:
Kassabet Casino is operated by Innovex Tech Holdings Ltd., registered number 15736, Costa Rica, and licensed by the Anjouan Gaming Board.
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